FAQs

The character of a handmade candle comes from more than its fragrance. The wax, wick, vessel, and careful assembly all influence how it burns and how its scent fills a room. Understanding these details can make it easier to choose a candle that suits your space and appreciate the work behind each finished piece.
Wicks are selected to match the size and shape of the candle. Their job is to support a steady flame and help heat spread through the wax at a suitable rate. Smaller containers usually need one wick, while wider vessels may use two or three to encourage a more even melt. Larger decorative designs can require additional wicks, depending on their dimensions. Choosing the right arrangement helps the candle perform as intended and allows its fragrance to develop during use.
Our wax blends are made with attention to both performance and ingredient choices. We avoid unnecessary fillers and petroleum-based components, and our products are made without animal testing. Fragrance oils are selected with safety requirements in mind. The wicks contain no metal cores, and our botanical wax blends are formulated without phthalates. Glass containers are chosen to tolerate the heat associated with normal candle use. Even with these design considerations, candles should always be used responsibly and according to the care instructions provided.
Fragrance is experienced gradually rather than all at once. The first impression often comes from the top notes, which are noticeable soon after lighting and may feel bright, airy, or fresh. As the wax warms, the heart notes become more prominent and give the scent its main personality. Base notes tend to be deeper and longer lasting, remaining in the space after the candle has been extinguished. Together, these layers create a balanced fragrance experience.
Our scent selection includes a range of styles to suit different preferences and surroundings. Some blends draw on flowers for a soft, uplifting atmosphere, while citrus notes can bring a clean and lively character. Other candles feature warm spices, woods, or comforting gourmand aromas. Whether you are choosing a fragrance for a quiet evening, a shared living area, or a thoughtful gift, considering the mood and size of the room can help you find a suitable option.
We take care to prepare orders for delivery to customers in a variety of locations, including homes, businesses, and more remote communities. Carriers generally require a physical street address, so post office box addresses may not be accepted. Shipping costs are determined by the destination and the total weight of the parcel, with the applicable amount displayed during checkout.
If a candle does not meet your expectations, please review the return information available on our store and contact our support team for assistance. Products damaged during delivery should be reported as soon as possible, with relevant order details and photographs when available. Our team can review the circumstances and explain the options that may be available, which could include a replacement or refund in accordance with the applicable policy.
We believe that customer conversations help us make better products. Through community channels, loyalty opportunities, and direct feedback, customers can share ideas about fragrances, design, and future collections. Questions about ingredients, candle sizes, scent strength, or choosing a product for a particular room are welcome. We aim to provide useful information so that each person can make a confident choice.
Every candle is assembled with care, from the selection of its container to the final stages of packing. Our goal is to create thoughtfully made pieces that bring gentle light and a welcoming fragrance into everyday spaces. With proper care, a well-chosen candle can add comfort to a room and make ordinary moments feel a little more inviting.