Return Policy

We want you to feel confident when ordering from our store. If an item is not right for you, you may request a return within 30 days of the date it is delivered. Please contact our support team during this period to begin the process and confirm whether your purchase meets the return requirements.
To be considered for a refund, an item must be sent back unused, undamaged, and in its original condition. Products showing signs of wear, marks, changes, or lingering scents may not qualify. Please include everything that arrived with the order, such as the original packaging, labels, printed materials, and any included accessories. Having your order confirmation or other purchase details available will help our team review your request more efficiently.
Returns must be approved before they are mailed. Contact customer support with your order information and a brief explanation of the reason for the return. If the request is eligible, our team will provide instructions and explain how to obtain an authorized shipping label with tracking. Packages sent without prior approval or the required tracking information may be refused at our facility and returned to you at your expense. Please wait for the return instructions before shipping anything back.
Check your order as soon as it arrives. If the parcel has been damaged in transit, or if you received an item that differs from what you purchased, tell us promptly. Early notice helps us review what happened and determine the appropriate next step, such as arranging a replacement or correcting the order. When possible, provide photographs of damaged packaging or products along with your order details.
Some items may be excluded from the standard return process. This may apply to products made to a customer’s specifications, goods that cannot be returned for hygiene reasons, or items that require special handling because of their materials. If you are unsure whether a particular product is eligible, contact us before sending it. Our support team can explain the relevant requirements and help you avoid unnecessary shipping costs.
If you would like a different size, color, style, or product, placing a new order is generally the quickest option. You can request a return for the original item and purchase the preferred alternative separately. Once the returned product arrives and passes inspection, an approved refund will be sent to the payment method used for the original purchase. The new order can then be processed according to its own availability and delivery estimate.
Customers in the European Union may have additional cancellation rights under local consumer protection rules, including a 14-day period to withdraw from certain purchases without providing a reason. These statutory rights apply in accordance with the relevant laws. Returned goods must be handled with reasonable care and should be sent back with their components and packaging where applicable. This information does not limit any rights that cannot legally be restricted.
After a return reaches our facility, our team will inspect it to confirm its condition and check that the required items are included. We will notify you when the review is complete and explain whether the return has been approved. If it is accepted, the refund will normally be issued to the original payment method within 10 business days. The time it takes for the credit to appear may vary depending on your bank or payment provider.
If you have not received the refund after 15 business days from approval, please contact our support team. Include the order reference and any return confirmation so we can look into the status and follow up with the relevant payment provider. Refund processing times can differ, but we will review the matter and provide an update.
Return requirements may be subject to applicable consumer laws, and nothing in this policy removes protections that cannot be waived. For questions about eligibility, return shipping, damaged deliveries, or refund timing, please contact our customer support team before taking further action. We will do our best to provide clear instructions and help make the process straightforward.