Shipping Policy

We work to move every order from our fulfillment facility to its destination as safely and efficiently as possible. Delivery usually takes 10 to 20 business days, including the time needed to verify payment, prepare the items, pack the parcel, and transfer it to the carrier. Business days do not include weekends or public holidays. These timeframes are estimates, not guaranteed arrival dates, and may vary depending on the destination and circumstances during transit.
Weather events, road closures, service interruptions, and other conditions affecting carriers can delay a shipment after it leaves our facility. Increased order volumes during holidays and promotional periods may also extend preparation or transit times. Orders are generally handled in the order they are received. This helps us process purchases fairly while allowing our team to prepare each parcel with care.
Once payment is confirmed, our systems begin processing the order. Because fulfillment may start soon after an order is placed, changes to the delivery address, order contents, or shipping instructions may not be possible. Please review your items and delivery details carefully before completing checkout. Include the full street address, apartment or unit number where applicable, postal code, and any other information the carrier needs. Incorrect or incomplete details can make delivery more difficult and may not be correctable once the parcel is moving through the carrier’s network.
Tracking information is provided when available after dispatch. Carriers may take time to scan a parcel or update their tracking pages, so a short period without new information does not necessarily mean that the shipment has stopped moving. The tracking page is usually the best place to view the latest recorded progress. If there has been no meaningful update for an extended period, or the estimated delivery window has passed, contact our support team. We can review the details and, when appropriate, ask the carrier to investigate.
Delivery may require someone to be present, particularly when the carrier requests a signature or cannot leave the parcel in a secure location. If a delivery attempt cannot be completed because of restricted access, an unavailable recipient, or missing instructions, the carrier may try again or provide guidance about arranging another attempt. Parcels that cannot be delivered after the carrier’s attempts may be returned to our facility. A returned shipment can result in cancellation or other follow-up, depending on the circumstances and applicable policy.
Occasionally, an item may become unavailable after an order has been placed. If this happens, our customer service team will contact you to discuss possible options. Depending on the item and stock situation, these may include waiting for availability, choosing an alternative, or receiving a refund. We aim to explain the available choices clearly so you can decide how you would like to proceed.
Some orders may require an additional review to confirm payment or delivery information. These checks help protect customers and reduce fraudulent activity, but they can add time before dispatch. We make reasonable efforts to complete reviews promptly. If we need clarification or further information, we may contact you using the details supplied with your order.
Please check your parcel and its contents after delivery. If an item is damaged or differs from the product you ordered in details such as color, size, or style, contact us as soon as possible. Include your order reference and a description of the issue; photographs can also help us assess the situation. Our team will review the information and explain the relevant next steps, which may include a replacement or another suitable resolution.
Delivery times depend on several parts of the shipping process, many of which are managed by independent carriers. Although we monitor orders and provide support when problems arise, unexpected delays can occur beyond our direct control. Keeping your address accurate, checking tracking updates, and contacting us when something seems wrong can help us work toward a timely resolution. We appreciate your patience while your order makes its way to you.